RE: ARGHHHHHHHHHHHHHH! -- MIDRANGE-L

Almost as good...

We have 3yr Software and Hardware and Supportline with IBM.

Late last year, Hardware ran out and no one told us. OK, I can see we SHOULD
have kept up on that, but we start getting a monthly bill. Then it takes our
BP over a MONTH to get all this quoted, etc. and we keep getting bills. You
would THINK IBM would see what is going on and quit jerking us around like
this and roll this into the "re-up"...

Chuck

-----Original Message-----
From: midrange-l-admin@midrange.com
[mailto:midrange-l-admin@midrange.com]On Behalf Of Carl Galgano
Sent: Thursday, April 04, 2002 1:51 PM
To: midrange-l@midrange.com
Subject: RE: ARGHHHHHHHHHHHHHH!


Joe:
I have had similar experiences with IBM.  It is so damn frustrating.  I
lease a 170 as part of partners in development.  The machine is off
lease this month and I got the paperwork from IBM credit to buy the
thing out.  Well, of course I am not going to, I intend to roll the
lease into a new lease for a 270.  But I do not have the time or
intestinal fortitude to go thru all the phone calls.  My strategy will
be to wait until they call me...... And then we can discuss the new box.
I have never seen anything like IBM in my life.
cjg

Carl J. Galgano
EDI Consulting Services, Inc.
550 Kennesaw Avenue, Suite 800
Marietta, GA  30060
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:cgalgano@ediconsulting.com
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation
http://www.icecreamovernight.com
Premium Ice Cream Brands shipped Overnight
FREE AS/400 Timesharing Service -
http://www.ediconsulting.com/timeshare.html
"You ain't gonna learn what you don't want to know" - rw

I have NEVER had such a hard time trying to give a company money.  I own
a model 150, and lease a model 270.  I'm trying to see if I can upgrade
my model 150 to V5R1 and I'm getting so much static it's not funny.

First, I get sent on a 15 minute wild goose chase through Partnerline
until they figure out that the 150 is mine, not theirs.  Now it's back
to IBM Direct.

There I get a trainee who tells me the machine isn't supported.  Her
trainer then got on the line and told me to go to my "business partner
or VAR" with a tone of voice that clearly indicated that I should know
this and not bother him.  I tried to explain that I bought the machine
from a 3rd party who originally bought the machine from IBM, and that I
had no business partner, but by now the guy was getting realy snippy.
His next words were, "Now sir, listen to me before you go raising your
voice."

At that point I said I wanted to speak to his supervisor.  Since then,
I've spent the last ten minutes on hold off and on waiting for someone
to give me a business partner name.  After telling them I'm from
Illinois, I eventually get a name and number... for a BP in Cleveland.

They've finally just given up and told me to go to the web site and find
my own d@mn partner.

And IBM wonders why they don't make as much money as they could?

Joe


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