RE: B19545092 - errors on system, weird poo -- MIDRANGE-L

I agree. The fact that you had the manual is in your favor. IBM says "You
can do it" and gives you instructions on how.

At 08:52 AM 3/26/02 -0600, you wrote:
>Don't throw in the towel just yet.... I'm sure most of us on this list have
>taken a few good lumps over the years.
>
>The AS400 is a complicated box, and it takes time to become familiar with
>it.  You got stuck on a project that a lot of as400 veterans might not want
>to tackle.  In 17 years on IBM midrange, I've never once had to pull a card
>or install a hardware feature.  Not because I didn't think I could do it,
>but because the companies I worked for felt that IBM (or their BP) was
>better equipped to handle these issues.  When something breaks or get
>screwed up, they've got the resources and experience needed to fix it.  Less
>stress on everyone involved, especially you and the company you work for.
>
>Stick with it.  I'd be interested to know how this comes out.  Good
>luck.....
>
>Eric DeLong
>Sally Beauty Company
>MIS-Sr. Programmer/Analyst
>940-898-7863 or ext. 1863
>
>
>
>-----Original Message-----
>From: Rosewood [mailto:rosewood@chat.ru]
>Sent: Tuesday, March 26, 2002 6:53 AM
>To: midrange-l@midrange.com
>Subject: RE: B19545092 - errors on system, weird poo
>
>
>Well, after these two have blown up in my face, I have lost all
>confidence in myself to do AS400 work.
>
>What the company (which again, im reluctant to give out, but I may have
>already so oh well) has allowed an IBM business partner in CA to send
>out network cards and walk through the installs.
>
>Im gonna poo in my pants if I hear in an hour that oh, cause I did it
>that its not warrenty covered.  Then, I might just shoot myself.
>
>-----Original Message-----
>From: midrange-l-admin@midrange.com
>[mailto:midrange-l-admin@midrange.com] On Behalf Of Andy Nolen-Parkhouse
>Sent: Tuesday, March 26, 2002 6:39 AM
>To: midrange-l@midrange.com
>Subject: RE: B19545092 - errors on system, weird poo
>
>
>Rosewood,
>
>I would agree with Evan's recommendation below.  User-installable
>features are a relatively new concept in the AS/400 line, and definitely
>came after the 9402-400 series.  Most business users will have a service
>contract with either IBM or a third-party contractor for hardware
>maintenance.  I'm sure there are folks out there who have been throwing
>cards around for years, but I think they are a minority.
>
>Many IBM-business partners do not do hardware maintenance and would
>suggest that you contract with someone else.  They generally would be
>able to make the arrangements for IBM hardware maintenance.
>
>Good luck with your future father-in-law.
>
>Regards,
>Andy Nolen-Parkhouse
>
> > I would make getting the help of a business partner or IBM a priority.
>I'm
> > sure someone else will correct me if what I say is wrong, but what you
>are
> > doing sounds to me like it could land you with a dead and/or data
> > challenged machine requiring _very_ expensive repairs and/or recovery
> > procedures and no recourse to IBM: it sounds like what you are doing
>would
> > invalidate any warranty that might or might not exist to provide any
> > replacement equipment or help.
> >
> > I am sure the cost of a business partners assistance has to be less
>than
> > the possible cost of a screwed machine and loss of business. I do work
>for
> > a business partner so I may be biased.
>
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