RE: B19545092 - errors on system, weird poo

["DeLong, Eric" <EDeLong@xxxxxxxxxxxxxxx>]

Don't throw in the towel just yet.... I'm sure most of us on this list have
taken a few good lumps over the years.

The AS400 is a complicated box, and it takes time to become familiar with
it.  You got stuck on a project that a lot of as400 veterans might not want
to tackle.  In 17 years on IBM midrange, I've never once had to pull a card
or install a hardware feature.  Not because I didn't think I could do it,
but because the companies I worked for felt that IBM (or their BP) was
better equipped to handle these issues.  When something breaks or get
screwed up, they've got the resources and experience needed to fix it.  Less
stress on everyone involved, especially you and the company you work for.

Stick with it.  I'd be interested to know how this comes out.  Good
luck.....

Eric DeLong
Sally Beauty Company
MIS-Sr. Programmer/Analyst
940-898-7863 or ext. 1863



-----Original Message-----
From: Rosewood [mailto:rosewood@chat.ru]
Sent: Tuesday, March 26, 2002 6:53 AM
To: midrange-l@midrange.com
Subject: RE: B19545092 - errors on system, weird poo


Well, after these two have blown up in my face, I have lost all
confidence in myself to do AS400 work.

What the company (which again, im reluctant to give out, but I may have
already so oh well) has allowed an IBM business partner in CA to send
out network cards and walk through the installs.

Im gonna poo in my pants if I hear in an hour that oh, cause I did it
that its not warrenty covered.  Then, I might just shoot myself.

-----Original Message-----
From: midrange-l-admin@midrange.com
[mailto:midrange-l-admin@midrange.com] On Behalf Of Andy Nolen-Parkhouse
Sent: Tuesday, March 26, 2002 6:39 AM
To: midrange-l@midrange.com
Subject: RE: B19545092 - errors on system, weird poo


Rosewood,

I would agree with Evan's recommendation below.  User-installable
features are a relatively new concept in the AS/400 line, and definitely
came after the 9402-400 series.  Most business users will have a service
contract with either IBM or a third-party contractor for hardware
maintenance.  I'm sure there are folks out there who have been throwing
cards around for years, but I think they are a minority.

Many IBM-business partners do not do hardware maintenance and would
suggest that you contract with someone else.  They generally would be
able to make the arrangements for IBM hardware maintenance.

Good luck with your future father-in-law.

Regards,
Andy Nolen-Parkhouse

> I would make getting the help of a business partner or IBM a priority.
I'm
> sure someone else will correct me if what I say is wrong, but what you
are
> doing sounds to me like it could land you with a dead and/or data
> challenged machine requiring _very_ expensive repairs and/or recovery
> procedures and no recourse to IBM: it sounds like what you are doing
would
> invalidate any warranty that might or might not exist to provide any
> replacement equipment or help.
>
> I am sure the cost of a business partners assistance has to be less
than
> the possible cost of a screwed machine and loss of business. I do work
for
> a business partner so I may be biased.

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