RE: Support for Tomcat

["Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>]

> From: thomas@inorbit.com
>
> On Wed, 20 March 2002, "Joe Pluta" wrote:
>
> >   So
> > how is a bundled version of Tomcat any different from a bundled
> version of
> > Apache?  Or are you saying that IBM doesn't support the powerd by Apache
> > server?
>
> So far, all "we" know is that you heard some unidentified person
> say something that might have been like "IBM won't support Tomcat
> anymore." So far, we don't even know what the word 'support'
> meant in that statement.
>
> Without knowing any specifics, not even what was meant by
> 'support', it's a purely speculative topic for this list.

Tom, I very clearly stated that I was repeating hearsay and that I was
unclear as to its meaning, but that it brought up a question - a question
that is highly germane to this list and its participants.  I have no
answers, hence my asking the question.  If you have answers, please share
them.  As evidenced by the across the board answers here, nobody really
knows what "support" means in regard to Tomcat, or, for that matter, to
Apache.

My question is simple: If I can't get Tomcat working on my iSeries and I
have an IBM support contract, will an IBM representative walk me through the
installation/configuration like they will with WebSphere?  David suggest
that I go to "bugzilla", but I'm pretty sure that's just for bug reporting,
not implementation assistance, and frankly I have a few clients that aren't
going to be too thrilled about running their mission critical systems
relying on support from something called "bugzilla", no matter HOW good I
tell them it is.

Joe