Re: Why Support Line ?

["Mike Shaw" <mhshaw@xxxxxxxxxxxxxxxx>]

Chuck,

You should look at renegotiating your support line contract to
terms/hours/coverage to see if you can improve the pricing.  I am in the
same situation as you, but unless it is an offer that cannot be refused, I
go a single year at a time.  The other reason being, things change much
faster in a small shop and with that in mind, it is hard to be left holding
the sack on one year plus of services that you will never get use of because
the AS/400 went away and it is not transferable to another CPU...........I
have had that happen......

It's not that I have anything against pre-payment to get better pricing, I
just cannot defend the large $$$ in a small shop.  A one year hit is easier
to justify.  Sounds like you are in the same boat.

Regards,

Mike Shaw

----- Original Message -----
From: "Chuck Lewis" <clewis@iquest.net>
To: "Midrange-L List" <MIDRANGE-L@midrange.com>
Sent: Tuesday, January 29, 2002 11:06 AM
Subject: Why Support Line ?


> I never thought I'd ask this, as the last shop I worked, we were BIG
> with lots of stuff going on and talked to Support Line fairly
> regularly...
>
> But I am at a MUCH smaller shop. When I originally got here 3 years ago,
> they had just gotten their application software and the AS/400 from BP
> Mincron Software in Houston.
>
> So, we originally got Hardware Maintenance, Software Subscription and
> Support Line from them and this stuff is coming up on renewal (actually
> Hardware Maintenance is up). But I am not so sure about Support Line...
>
> Why would I want to pay for 3 years of Support Line when I NEVER use it
> (or haven't in the last 2 1/2 years of the 3 year period ?
>
> Again, I NEVER thought I would even have a question like that but it is
> more then either of the other 2 things and that is a LOT of money...
>
> Thanks for any opinions !
>
> Chuck
>
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