Debbie, If you are asking about IBM Maintenance Contract vs Some-Other-Company Maintenance Contract: You have to determine if the Some-Other-Company can give you the service level you need. Do they have the knowledge, ability, and resources to support your operation? The question is *not* "Are they as good as IBM", but rather "Can they provide the service my company needs". Evaluate this from both a short term and long term perspective. (I know, not a simple task.) If you are asking about IBM Maintenance Contract vs IBM Per Call Service: From my perspective this is strictly a matter of the level of risk your company wants to assume. The maintenance contract is like an insurance policy. When you are on a service contract you know exactly what you are going to pay every month/year. If you are working on a per call basis, it's kind of a crap shoot. You may spend nothing this month, or you may spend $50,000 if you have a serious problem. When I get into this discussion with the $$$ department here, I tell them that we will call IBM for service exactly the same whether we are under a maintenance contract or not. After they consider this, they always agree it is better to stay with the contract. Oh yeah, there is one more thing: I *believe* that IBM takes care of their contract customers first, so without it you become a second class citizen but I can't back that up with any evidence. By the way, who is on the other side of the negotiating table? Phil From: Debbie Helms <DHelms@Lance.com> To: "'MIDRANGE-L@midrange.com'" <MIDRANGE-L@midrange.com> Subject: as400 maintenance contract Date: Wed, 19 Dec 2001 06:52:40 -0500 Reply-To: firstname.lastname@example.org Could anyone give me opinions / reasons for and against IBM hardware support? We have IBM support which I personally think is excellent but they are on the expensive side. I already know "you get what you pay for". I need something tangible and convincing when we go to the negotiating table. As always I appreciate the feedback. Debra Helms Senior Technical Analyst Lance, Inc.
As an Amazon Associate we earn from qualifying purchases.
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.