Phil: On Thu, 13 December 2001, firstname.lastname@example.org wrote: > I have been asked to come up with a plan so that no user will ever have to >wait > more than 30 seconds for an AS/400 interactive response. The request (from >the > company president) was based on a completely out-of-context observation of one > user who had to wait 2 minutes for a response to one particular screen on one > occurrence. The president's intent is good, he just does not know what he is > asking for. >From seeing the other posts and your responses, I don't think you need much >more advice. Your plan was a good one from the start. But I do have one >suggestion on managing expectations. I suggest you create a couple situations guaranteed to show long response times and ask your president how they should be handled. For example, bring a record up for update in one session but don't press <Enter>, i.e., establish a lock. Then try to update the same record in another job. Tell the president "I need your ruling on some things. The user at the first session has just gone to lunch. The second session user cannot update that record until the first user comes back. How do you want me to implement the 30-second rule in this case?" I realize JDE might handle this specific situation through application code, but you can create the demos in other ways. Another possibility might involve waiting for a message to be replied to. There are numerous possibilities. The point would simply be to make sure it was understood that it might not physically be possible for you to implement the 30-second rule without causing side-effects worse than long response times or requiring major programming effort. Tom Liotta -- Tom Liotta The PowerTech Group, Inc. 19426 68th Avenue South Kent, WA 98032 Phone 253-872-7788 Fax 253-872-7904 http://www.400Security.com ___________________________________________________ The ALL NEW CS2000 from CompuServe Better! Faster! More Powerful! 250 FREE hours! Sign-on Now! http://www.compuserve.com/trycsrv/cs2000/webmail/
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