JT: Yes, that's us (www.phdinc.com). And we are privately held so I can't talk about our annual sales. I can focus on the Ops Nav/Mgt Central view from here, if you want to look at the Performance Tools side. All: I appreciate everyone's advice about how to deal with the President (yes, I report directly to him), but I don't want to get into that discussion as that would take us way off topic. I will just say that he has a genuine, legitimate concern. He is not an unreasonable guy, but he does expect me to bring him solutions, not problems. We have been running JDE for about two year now with the general guideline of limiting the amount of JDE code we change. We have not followed that guideline very well (does anybody?) but the enhancements we have made have been primarily focused on functions and features, not improving response time. Most of the functions and features emergencies have been taken care of, so now it is time for us to change our focus to the response time issues. I knew we would get there eventually and the Pres has just given us a reason to change our focus. I hope no one is offended if I don't quote each response. (I can't spend *all* day doing this.) Phil Message: 2 From: "jt" <email@example.com> To: <firstname.lastname@example.org> Subject: RE: Interactive Response Time Date: Fri, 14 Dec 2001 00:27:38 -0500 Reply-To: email@example.com Phil, Ya.. Tom got it extremely right... (Just saw Jim Franz' post.. same...!) I was inspired, by these posts, to take a look at your company's website... I assume you're from PHD, Inc. "Solutions for Industrial Automation"... Didn't spend but a few minutes, but I gather you're worldwide.. very wide range of products I don't understand.. in business for 40 years... Appears that you're not a distributor, but a design and manufacturing company. No way to guess sales, and didn't want to see if the family-founders have taken the company public, or not. I'd guess anywhere between $50M and $500M, but websites can give an appearance of a larger company than what it actually is. Anyhoo... If that's you, I'm surprised your President has time for this issue... ...Well, he doesn't... I imagine he was grabbed by the necktie, by an extremely irate user. However, it is of no matter whether this is an extremely isolated case, or worse yet, the tip of the iceberg. The extent of the problem can be tracked, a number of ways. You can find out where the bulk of the problems are coming from, fairly quickly, I'd think. Long-running batch-like jobs, record locks, JDE (could be causing both), other... If your President is like some I've run across, he's got dozens and dozens of issues like this to deal with, at all times. (Not to mention the bigger issues Presidents typically deal with.) And he probably doesn't particularly care to deal with the computer issues. He may, or may not, take an interest in all the details that go into this decision. But if you get to take Tom's suggestion of a few demonstrations of the problem(s) you can accomplish a lot. I would add that you might want to have your own ideas about how to fix the problem, but it would be a great idea to ask your President how he'd want to deal with the situations. Because whether or not he understands anything more about computers after the demo, he would have an opportunity to see: a) There are contrary objectives b) Various ways of balancing these objectives c) Several specific causes and solutions d) The solutions all have costs, some more easily defined than others BTW, Phil, do you report TO the President? Or were you grabbed by the necktie at random?...;D jt
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