|
> Good Lord - why do you need a key at all? Do you *really* think that large > shops are > going to try to stiff you over a support fee, or that small shops are really > going to have > so many users? MIS managers and personnel change, and they don't have us at the top of their attention list. A software key warns them if something changes that shouldn't. > If you do, then think out of the box. > > (1) Visit the site if you are afraid it is a large site. Get the facts. Then > set up a charge per > incident, or per hour for support with them. Do you realize how resistant people are to these variable "wing-it" pricing models? Besides which, 'visit the site' ? Just get on an airplane and go. Who pays for this? A couple of visits a year would cost more than our maintenance. > (2) Get the facts, if the site has a large machine because they have to > process something really > fast, but only a small number of users, charge appropriately. Again, there will be howling and screaming. It won't work. > (3) If a site has multiple machines running the same product, charge support > by the number of users, > or more likley, do #1 above. Let the customer decide what a support > incident is worth. We discount software and maintenance for multiple machines.
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.