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This is a familiar story. Something similar happened to us a few years ago. We got a bunch of used IBM equipment, including a printer. Part of the deal was that the 3rd party outfit refurbished inspected etc. the equipment so that it was eligible for IBM maintenance. There were some problems getting the printer setup properly, so we had to get some visits from IBM CE to work on it & the IBM maintenance contract had not gone through yet, so the visit was billable. I called the 3rd party outfit that got us the printer on this & they said it was probably an oversight ... IBM paperwork is sometimes slow & to just have IBM bill them for the maintenance. The first time, everything was on IBM maintenance except the printer. A week later it was the same deal. So I called the manager of CEs for the region to ask why the hold up on the printer, since all the other stuff went through in like 2 days. Turns out the serial number was covered by IBM maintenance & IBM lease to this other company. They had had a change in management & the new folks did not like the printer installed there, traded it in for something better, but they did not realize that the installed equipment was not theirs to sell ... it was leased from IBM. That meant we had a HOT printer. Apparently this sort of thing happens more often than IBM & the 3rd party market wants to admit. They have standard techniques for handling it. The old place gets contacted, not by the IBM legal staff, but IBM accounting people, and some arrangement is made, but this takes a while, and that is why they slow to transfer the maintenance contract to us. MacWheel99@aol.com (Alister Wm Macintyre) (Al Mac)
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