Re: Jeff's tape drive problems...

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

Don wrote:

> Did you ask IBM as to why you HAD to get a bizneeze partner involved?
>
> It would seem that the problem is between you and IBM....

Bought it used from a business partner (not Sirius).  It was still new
enough that it was under warranty for another year.  Then it was to go
on IBM maintenance.  As my original post said:

>  I
> inform her I have a 3-page document on IBM letterhead signed by IBM
> employee Sean Williams and dated October 20, 1999 that says this exact
> 3570 model B02 tape drive S/N xxxx8 is move to customer 2501412, which
> is my company.  It also says full maintenance will begin when the
> warranty expires.

I didn't _have_ to get a business partner involved.  I did for the
following reason (also in my original post):

> 4) We have received no maintenance invoices because when we got our 270
> box last January, we rolled everything (specifically including this tape
> drive) into that financing so we get 1 bill per month.  This all seemed
> good.  I didn't expect any separate invoices for maintenance.

The reasons I chose this business partner are:

  1) Sales rep is an ex IBM employee of 20+ years.  (Left IBM
     because of the pension plan fiasco).
  2) His experience at IBM was as both an SE and a sales rep.
  3) I have known him these 20+ years and he is a straight shooter,
     which I demand.

--
-Jeff

New email address: jlcrosby@dilgardfoods.com

The opinions expressed are my own and not necessarily
the opinion of my company.  Unless I say so.