RE: Help with Used AS/400

["John Taylor" <jtaylor@xxxxxxxxxxxx>]

Don,

I recently had a similar experience. I called IBM to order the V5R1 upgrade,
as I've done many times over the years, and was promptly informed that they
would not take my order. New policy - you have to use a BP. Well, you don't
need a crystal ball to figure out how that went.

The software subscription is paid directly to IBM, so the BP doesn't make a
cent from the upgrade. I found a BP who grudgingly accepted my order, then a
few days later I contacted a sympathetic IBM'r to check our account to see
if an order had been placed. Nope. Bottom line is that it took two weeks
before they finally submitted my order to IBM.

I don't know who's responsible for this new policy, but I'd sure like to
have a chat with him/her.


John Taylor


> -----Original Message-----
> From: midrange-l-admin@midrange.com
> [mailto:midrange-l-admin@midrange.com]On Behalf Of Don
> Sent: Saturday, September 08, 2001 4:51 PM
> To: midrange-l@midrange.com
> Subject: Re: Help with Used AS/400
>
>
>
>
> and THAT concept is one of my BIGGIEST BITCHES of being FORCED to having
> to use the goddamn "channel"!
>
> I have actually had a BP tell me he wouldn't sell me a part that was ONLY
> available through the channel because there wasn't any margin in it for
> him....BUT, if I was interested in a system upgrade or some software, he
> would think about it...
>
> That's for the record and IT SUCKS!
>
> Don in DC
>
> --------