• Subject: RE: hypothetical ibm hardware support question
  • From: "Art Tostaine, Jr." <art@xxxxxxxxxxx>
  • Date: Thu, 26 Apr 2001 14:32:11 -0400
  • Importance: Normal

We have had dead machines that we wanted IBM to fix before.  Usually IBM
will let you pay the number of months elapsed since the machine was last in
service.

So, if machine is off of service for 12 months @ $150 month, you pay $1800.
For a customer of mine who was faced with a $3000 bill to replace a tape
drive, it was a bargain.

Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527

-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Larry Bolhuis
Sent: Thursday, April 26, 2001 1:26 PM
To: MIDRANGE-L@midrange.com
Subject: Re: hypothetical ibm hardware support question


Generally IBM will verify that the machine is operational before they
accept it for maintenance. If it is not, then you pay to get it
operational, THEN they accept the contract.

 - Larry


> Steve Richter wrote:
>
> if a hypothetical as400 model 150 will not boot
>
> and its owner signs up for ibm hardware support for a minimum 3 months
> at a cost of $300,
>
> and 1 week into the support contract reports to ibm that the covered
> model 150 will not boot.
>
> how possible is it that the ibm support person will determine that the
> problem first occured months ago?
>
> and would the support person know or care that the system was not
> covered by hardware support when the problem first occured?
>
> and, this is still all hypothetical, would the person who owns the 150
> be brought to justice before the authorities at ibm and be made to pay
> the full price for the service call?
>
> hypothetical thanks in advance,
> Steve Richter
>
>
>
>

--
Larry Bolhuis           | Cogito ergo mercari iSeries
Arbor Solutions, Inc.   |
(616) 451-2500          |               (I think, therefore I buy iSeries.)
(616) 451-2571 -fax     |
lbolhuis@arbsol.com     |        #3  1951-2001
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