Re: HELP w/ IBM bureaucracy

[D.BALE@xxxxxxxxxxxxx]

Rob, not sure what you mean.  When you "call service on it", are you talking
hardware service?  And, then, the "mild duh.  But then they do support it." -
do you mean that you get a 10- or 20- minute runaround haggling about the
serial number every time you do call for HW service?

Surprisingly, we haven't had any issues with hardware service calls; it seems
that HW service only looks at the last 5 digits of the serial number (at least
I believe the CE told me that).

But, yes, my primary concern would be the PTFs.  Would I be able to order a
cume PTF CD for a V3R2 system from a V3R7 system?  (We have V3R2, V3R7, V4R3,
& V4R4 in our company.)

Have not installed Ops Nav.  Would I be able to use it on all of the OS
versions I mentioned?  Assuming the answer is yes, would I be able to download
a PTF for a V3R2 system from a V3R7 system?

Dan Bale
IT - AS/400
Handleman Company
248-362-4400  Ext. 4952

-------------------------- Original Message --------------------------

We have a 400 with a 65.  We can call service on it and only get a mild
duh.  But then they do support it.  However, we order all of our PTF's on
one of our other 400's and move them around with Operations Navigator.
Will this option work for you?

Rob Berendt

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