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All very good questions... Dan Bale IT - AS/400 Handleman Company 248-362-4400 Ext. 4952 -------------------------- Original Message -------------------------- Is there no way for IBM to tell if your boxes were (re)marketed by a BP, and which one? Were the boxes purchased from overseas? But suppose you do get the name and contact info of the BP - what are your options if that BP is no longer in business, or no longer qualifies as a BP? Will IBM then provide you the support that you need? ===================================== <snip> We have two AS/400s (both 9406-510's running V3R7) at two of our branches whose serial numbers begin with '44'. According to IBM, '44' indicates that the box was manufactured outside the U.S. and a serial number beginning with '10' indicates that the box was manufactured inside the U.S. The problem is that IBM's records show these two systems as beginning with '10' with the correct last 5 digits of the serial number. This apparently was not a problem with all of our previous dealings with IBM since I was told that, normally, IBM only refers to the last 5 digits of the serial number, ignoring the first 2 digits. <snip> Dan Bale IT - AS/400 Handleman Company 248-362-4400 Ext. 4952 +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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