RE: Was RE: Journaling - Now how to find who read -- MIDRANGE-L

Mark,

Just a thought.  You indicated your that your customer service reps use a
lot of programs to do their inquiries.  You didn't say how many, so this may
or may not be practical.

In these program, you could add a call to a sub-program and pass it the
customer number the user is looking at.  The sub-program writes out to a log
file.  Because you are not changing the underlying logic, the changes are
simple.  (Even though there may be a lot of programs to change).

The other advantage of this approach is it would give you the option to call
the Notepad program directly, instead of this sub-program that does the
logging.  You could change the Notepad program to accept a parm of the
customer number.  The Notepad program can check, and if parms > 0, just
substitute the parm for the customer number on the screen. (Again, no change
to the underlying logic.)  Then the only thing the user should need to key
in is the note itself.

I would think this would be worth the extra effort, because you save someone
from having to manually check a report to see if all the notes were entered.
The system enforces the discipline.

I was also wondering if the Notepad program is set up so the 5 - 10 most
common notes are available via command key.  I ask this because sometimes
users don't forget to enter the required data, they just feel it takes too
much time and effort.  That may not apply in this case.

JMHO.

jt

-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Mark Allen
Sent: Wednesday, September 20, 2000 9:29 AM
To: MIDRANGE-L@midrange.com
Subject: RE: Was RE: Journaling - Now how to find who read


It is a 400 database basically just 4 fields, Customer #, Note (a 60 char
field), User name (of who entered note) and a date.  What is supposed to
happen is that EVERY time someone looks up something on that customer (could
be checking order status, change of address, customer called to change
order, etc.) they are to put an entry into the Notepad.

We need a way to track the "reads" of the customer file (and maybe a couple
of others but customer is the biggie) and correspond that to see if a
notepad entry was entered for that customer.

Mark Allen
IS Manager
Kelly's Kids
markallen@kellyskids.com

-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of jt
Sent: Wednesday, September 20, 2000 7:36 AM
To: MIDRANGE-L@midrange.com
Subject: RE: Was RE: Journaling - Now how to find who read


Mark,

I sure am curious about this Notepad application.  I assume it would be too
difficult to convert this data to a 400 database, and then analyze the
current days changes directly.

jt


-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Mark Allen
Sent: Tuesday, September 19, 2000 11:37 AM
To: MIDRANGE-L@midrange.com
Subject: RE: Was RE: Journaling - Now how to find who read


Method for ensuring consistent Customer Service.  Any time a customer
service rep speaks to a customer or a sales rep they are Supposed to put an
entry into our Notepad application.  We want to do some checking to make
sure that is happening, i.e. they looked at, did something (if they update
yes the file is journal led, no commit control).

have considered the option of opening for update but that would mean
changing some underlying logic and lots of programs......

Mark Allen
IS Manager
Kelly's Kids
markallen@kellyskids.com

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