RE: Was RE: Journaling - Now how to find who read

["Mark Allen" <markallen@xxxxxxxxxxxxxx>]

Method for ensuring consistent Customer Service.  Any time a customer
service rep speaks to a customer or a sales rep they are Supposed to put an
entry into our Notepad application.  We want to do some checking to make
sure that is happening, i.e. they looked at, did something (if they update
yes the file is journal led, no commit control).

have considered the option of opening for update but that would mean
changing some underlying logic and lots of programs......

Mark Allen
IS Manager
Kelly's Kids
markallen@kellyskids.com

-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Cherryman, Oliver
Sent: Tuesday, September 19, 2000 8:52 AM
To: 'MIDRANGE-L@midrange.com'
Subject: RE: Was RE: Journaling - Now how to find who read



Please explain why do you need to know what was read in the first instance ?

What's the business practice ?

Are your files already journalled ?  If so do your applications use
commitment control ?

Have you considered reading the file in update mode and doing a (dummy)
update immediately afterwards to create a journal entry, or trigger a
trigger program ?

Regards

Oliver

-----Original Message-----
From: Mark Allen [mailto:markallen@kellyskids.com]
Sent: 19 September 2000 14:45
To: MIDRANGE-L@midrange.com
Subject: RE: Was RE: Journaling - Now how to find who read


Thanks but I need to know what record was read (i.e. Customer Master
Key=1234567, etc.)

Mark Allen
IS Manager
Kelly's Kids
markallen@kellyskids.com

-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Rob Dixon
Sent: Monday, September 18, 2000 9:24 AM
To: MIDRANGE-L@midrange.com
Subject: Re: Was RE: Journaling - Now how to find who read


Mark

If you journal with OMTJRNE(*NONE) , then your joiurnal will record will
record
any opens and closes of journalled files.  However, it does not tell you
which
records in a file were read only those which were changed.

> Since this has come up here and I have been trying to find a "simple" way
> (i.e. like journaling, no program changes) to find out who has "read" a
file
> and since Simon brought it up in his reply, does anyone have an idea of
how
> to in essence "journal" read op's???

Best wishes

Rob
________________________________________________________

Erros plc

44 (0) 1844 239 339

http://www.erros.co.uk - The AS/400 Neural Database for the Internet

_________________________________________________________


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