RE: ending jobs normally

[MacWheel99@xxxxxxx]

WRKCFGSTS *DEV 
WRKACTJOB F4
are 2 ways of reviewing what sessions are currently active - I invariably use 
one or other at end of users work day to see what sessions were not taken to 
a conclusion when the work force departed for the evening ... of course my 
work schedule is such that I do not come in until some time after they do, so 
I am able to work in evenings - this would be more difficult if your MIS work 
day parallels end users work day.

In my earlier post I shared info about the Remote View Tool.  In the absense 
of something like that & in the absense of MIS getting the ear of management 
to enforce end users ending their jobs normally before they leave each work 
day, since they are only a mile down the river, you could consider a duty 
person who is to walk around each office after the work force has departed 
for the evening & take all sessions manually to a conclusion.  Such person 
needs to know something about the applications ... I have on occasion tried 
to talk a janitor or security guard through the process by phone & it can be 
extremely time consuming that way.

The next problem is that some of those users who neglected to take their 
batches to a conclusion before they left for the day, will have a PC in which 
screen saver has kicked in & there is a password to get in to their PC so as 
to end the ERP session that they left in the middle when they went home, and 
typically MIS staff has no knowledge of what that password is.  So we need to 
have a collection of home phone numbers of the persons involved, to tell them 
that they neglected to end their daily work & what this situation is, so give 
them the choice of coming in to finish what they started, tell us the 
password over the phone, or we will have a meeting with your boss tomorrow to 
discuss the ramifications of this.

I have also been giving the bosses lists of the people who do this all the 
time.  That sometimes seems to cut down on the volume for a short time.  The 
reality is that no one cares about this until they have to face their data 
messed up & rarely is there a mental connection between the garbage data & 
the human actions responsible.

Our Job Scheduler GO CMDSCDE has a message that goes out to everyone who is 
currently signed on, approx 1/2 hour before end-day Fridays that there is 
little point to having their work station consuming electricity all week end 
& it would be appreciated if they powered it off after signing it off when 
they are done for this evening.  This has had a dramatic positive effect on 
the volume of sessions left open, but there are still a few users who are 
brain dead on the topic of end of work day should mean end of open sessions.  
For those of them who are involved in updating batches, as opposed to general 
inquiry, I am tempted to give them more frequent personalized GO CMDSCDE 
reminders.

Subj:    RE: ending jobs normally
Date:   09/19/2000 9:38:07 AM Central Daylight Time
From:   ddetz@zinccorp.com

JDE was contacted on this problem 7 months, 3 JDE employee's and one boss
(mine) ago.  I gave up that it was a JDE problem cuz NO ONE knew.  I think I
asked the JDE World list also a looonng time ago.  But while scanning
through the logs and seeing the same msg's over and over of "ended
abnormally" right when our subsystems go down and reallizing they were
probably staying signed on ... It clicked.  It took me so long to figure it
out cuz it was SO inconsistant.  Obviously cuz SOMETIMES they were in a
batch and sometimes they weren't.  It is hard to keep track of the users cuz
we are in a large manufacturing plant environment and they are about a mile
down the river.  I'm making the trip today w/ a pair of sizzors to cut come
fingers....  thanks for the help.

-----Original Message-----
From: Richard Jackson [mailto:richardjackson@richardjackson.net]

The "batch in use" error arises because opening the batch sets a flag in a
record in the batch header database file - F0011 maybe?  Whatever technique
you use has to "un-set" that flag.  The standard way is for the display
record to time out and the time out is detected by the program.  The program
ends politely.  The problem with unsetting the flag is that the user may
have modifying the batch part way and not be finished.  Turning off the flag
on an uncompleted batch could be more hazardous than what you are doing now.
In other words, I can figure out how to turn off the flag but I promise you
that the database integrity for GL batches will be worthless.  
 
Used to be that JDE did the record time out themselves.  Do you have a
really old version?  Did you turn off this feature?  Have you contacted JDE
response line for a hint?  If you get no help from response line, drop me a
note off line and I might be able to help.  
 

Richard Jackson
mailto:richardjackson@richardjackson.net
<mailto:richardjackson@richardjackson.net> 
http://www.richardjacksonltd.com <http://www.richardjacksonltd.com/> 
Voice: 1 (303) 808-8058
Fax:   1 (303) 663-4325 

-----Original Message-----
On Behalf Of ddetz@zinccorp.com

We have a situation that users are leaving their terminals on while in JDE.
This is causing us to get a "Batch in Use" error.  To make a long story
short, we have to mannually go in and get these batches posted and deal w/
the GL etc. etc.   

How do we get these users off "normally" before they get kicked off when our
backup starts at 02:00.  Our backup endsbs *immed so this ends their jobs w/
a code 50 - jobs ended abnormally.  This holds the last batch they were in
and keeps it "in use".  

Is their some "kind" command to end their jobs w/o just cutting them off?   

TIA 

Dawn L. Detz 
System Administrator 
Zinc Corporation of America 
300 Frankfort Road 
Monaca, PA  15061-2295 
ddetz@zinccorp.com 


Al Macintyre  ©¿©
MIS Manager Green Screen Programmer & Computer Janitor of BPCS 405 CD Rel-02 
running on AS/400 V4R3 http://www.cen-elec.com Central Industries of 
Indiana--->Quality manufacturer of wire harnesses and electrical 
sub-assemblies
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