Re: BIG Communications Problem - I'm CLUELESS... -- MIDRANGE-L

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Hi Chuck,
About the folks on the other end not having enough knowledge in how to keep
things running or helping in diagnosis.  We have 487 remote sites connected
to our system(Banking system with connections in Mexico, all over Central
America, Panama and Colombia).  We use to have this kind of problems and we
solve them with an easy program based on a 20 hours remote operator course
in main offices, a check list and a bonus politic to the person in charge of
keeping communications up and running on the remote site.  If you are
interested on more info send me a private e-mail.

Emilio Padilla


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