RE: Client Access Express

["Carley, Neil" <carleyn1@xxxxxxxxxxxxxxxx>]

Martin,
I have had some similar problems with both Client Access and Client Access
Express in the past and the only way I could resolve the problem was to go
into the Windows registry and manually remove all the Client Access related
stuff. In some cases you might also have to search the registry for IBM
Personal Communications entries aswell.

HTH

Neil

> -----Original Message-----
> From: Martin, Booth [SMTP:BoothM@goddard.edu]
> Sent: Monday, May 08, 2000 3:54 PM
> To:   'MIDRANGE-L@midrange.com'
> Subject:      Client Access Express
> 
> A work station had Client Access Express installed and working correctly.
> Last week Client Access Express failed to open anymore.  The user decided
> to
> uninstall Client Access Express and then reinstall it.  The uninstall
> process completed normally.
> 
> But now Client Access Express will not install again on the workstation.
> When he attempts to install the product nothing happens.  The machine just
> sits there.
> 
> Any ideas what has happened?
> 
> tia
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