Re: Outsourcing v Inhouse

We went through this process last fall and came out of it staying as we are.
It all comes down to costs and what is agreed to and is translated into
service level agreements.  The slightest thing out of the scope of the
original agreement is an extra cost item once the contract is signed.

And I agree with Al's comments in that costs usually go up as a result of
outsourcing for the very reason sighted above.  If it ain't in the
agreement, you will *pay* through the nose for it!

Regards,

Mike Shaw
Senior AS/400 Technical Support
North American Mortgage
Santa Rosa, CA
----- Original Message -----
From: "Al Barsa, Jr." <barsa2@ibm.net>
To: <MIDRANGE-L@midrange.com>
Sent: Thursday, May 04, 2000 6:55 AM
Subject: Re: Outsourcing v Inhouse


> At 09:55 AM 05/04/2000 +0100, you wrote:
> >Hi there I wonder if anyone has recently done an exercise to argue
against
> >Outsourcing AS/400's  and keep it inhouse eg a management summary
> Almost universally when I hear that AS/400 operations has been outsourced,
> I hear that costs ultimately go up.  But I have never seen a written
> document.  Management tends not to criticize or document bad decisions.
>
> Al
>
>
>
>
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> Al Barsa, Jr. - Account for Midrange-L
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