RE: Net Connection for the 400

["David Shea" <dshea@xxxxxxxxxxxx>]

I've got Media One for cable and they do Road Runner, too.  I understand
your concern, but the Road Runner gang is mostly a separate entity.  I've
had MUCH better luck with RR repair and tech support questions than general
cable stuff.  The tech that installed the cable modem was fairly
knowledgeable - I'd hire him to be a network and IP tech.  He seemed to
really know his stuff - more than just a cable guy.

Re RR tech support - they've been very good.  I called them once when my
connection was down (cable was up) and they were able to help me.  One other
time, I switched NICS.  The cable modem is programmed to only talk to a
single nic address.  I called them and they were able to make the change
from their end very quickly.  And to my surprise, I wasn't on hold for too
long, either.

I only wish I could get a fixed IP address, but I understand why they don't
do that...

And the speed of the connection is awesome.
-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Bob Larkin
Sent: Saturday, February 12, 2000 1:26 AM
To: MIDRANGE-L@midrange.com
Subject: Re: Net Connection for the 400


I have Time Warner for my cable. They called to offer Road Runner Cable
Modem. I
simply told them that if it took FOUR days to get a service call handled for
something simple like cable TV, how long would something as complex as a
modem/pc/fiber take. NO THANKS.

Bob

DAsmussen@aol.com wrote:

> Eric,
>
> In a message dated 2/10/00 3:21:37 AM Eastern Standard Time,
doulos1@home.com
> writes:
>
> <<snip>>
> > But I love my cable modem and it would take a lot to make me switch to
some
> >  other technology.
>
> Oooh, oooh, I know the answer to _THAT_ one!  Having to make one single
> service call to Time-Warner should they be the only provider in your area.
> That's why I have satellite...
>
> Regards!
>
> Dean Asmussen

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