Re: Net Connection for the 400

I have Comcast(@Home) and Motorola Cybersurfr for my cable modem. When they
installed it 3 years ago, they sent two guys to do the install. The first
guy, who actually ran the cable to where it was being installed, was the
typical cable guy(work boots, tool belt, plumber's crack,etc...). The second
guy looked like he was barely out of high school, wearing jeans and sneakers
and a T-shirt. He just installed the software on the PC. The second guy was
very impressed with all the equipment I had(at the time, 2 PC's, a laptop, a
B10, and a 150, all networked together).

Tech support from Comcast has been pretty good, the few times I've needed
it. They recently replaced the cable modem when I had some intermittent
service outages, but they refuse to give me an IP for the 150, so I can do
testing and demos from remote sites.

Lou Schmaus
CCA, Inc.
Jackson Twp, NJ 08527
lschmaus@link400.com



----- Original Message -----
From: David Shea <dshea@arctools.com>
To: <MIDRANGE-L@midrange.com>
Sent: Sunday, February 13, 2000 8:30 AM
Subject: RE: Net Connection for the 400


> I've got Media One for cable and they do Road Runner, too.  I understand
> your concern, but the Road Runner gang is mostly a separate entity.  I've
> had MUCH better luck with RR repair and tech support questions than
general
> cable stuff.  The tech that installed the cable modem was fairly
> knowledgeable - I'd hire him to be a network and IP tech.  He seemed to
> really know his stuff - more than just a cable guy.
>
> Re RR tech support - they've been very good.  I called them once when my
> connection was down (cable was up) and they were able to help me.  One
other
> time, I switched NICS.  The cable modem is programmed to only talk to a
> single nic address.  I called them and they were able to make the change
> from their end very quickly.  And to my surprise, I wasn't on hold for too
> long, either.
>
> I only wish I could get a fixed IP address, but I understand why they
don't
> do that...
>
> And the speed of the connection is awesome

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