RE: changing field descriptions

William,

I get those types of responses on my support as well.  I'm supporting about
8 (3 heavily used) products right now.  It's not easy, and takes up most of
my free time, but I'm happy to do it.  If anything to win the Showcase
Product Excellence award one day (hope you all voted for SPLTOOL!).  That
would rock... simply because it's shareware and would give the vedors a big
wake up call.

Of course, for support, it does help if you wrote the software, right Bill?
haha...  I find myself, when calling vendors for support, just wishing I
could speak to a developer instead of a help desk person they just hired
yesterday.

Bradley V. Stone
e-RPG! - www.bvstools.com/erpg.html
BVS/Tools - www.bvstools.com
Netshare400 - www.netshare400.com



> -----Original Message-----
> From: Reger, Bill [mailto:breger@levitz.com]
> Sent: Monday, February 07, 2000 7:29 AM
> To: 'MIDRANGE-L@midrange.com'
> Subject: RE: changing field descriptions
> 
> 
> Oh they understand all right.  They just don't want to be bothered!
> 
> One big thing I have learned since making my utility available on the
> Internet is how surprised and grateful people are when you do 
> nothing more
> than answer their questions eagerly and quickly, and fix the 
> bugs in the
> product whenever you can.  Many people have commented that 
> they wished they
> got my level of support from the products that have to pay 
> maintenance for.
> I find this to be a very sad commentary.  I hope it's an anomaly.
> 
> William K. Reger
> Senior Project Manager
> Levitz Furniture Corporation
> Phone:  (561) 994-5114
> E-mail:  breger@levitz.com <mailto:breger@levitz.com> 
> 
>               -----Original Message-----
>               From:   Shaw, David [mailto:dshaw@SPARTAN.COM]
>               Sent:   Friday, February 04, 2000 4:29 PM
>               To:     'MIDRANGE-L@midrange.com'
>               Subject:        RE: changing field descriptions
> 
>               Bill,
> 
>               This problem was reported to Help/Systems, the EZVIEW
> people, in 1996 by one of
>               the programmers who worked for me at the time.  
> The release
> of EZVIEW that we
>               installed in the spring of 1999 still had the problem.
> Questions about it were
>               always met with "just do the manual refresh and 
> you'll be
> fine".  I don't know
>               if they don't understand the problem or if they 
> just don't
> want to bother with
>               it.  (We're using WRKDBF here - much better 
> deal! <grin>)
> 
>               Dave Shaw
>               Spartan Mills
>               Spartanburg, SC
> 
>               -----Original Message-----
>               From: Reger, Bill [mailto:breger@levitz.com]
> 
>               WRKDBF used to have this problem too until I 
> started looking
> at the file's
>               create/change date and time.  You should report 
> this problem
> to EZVIEW and
>               Questview's authors, like others did to me with WRKDBF.
> It's not difficult
>               to fix.
> 
>               William K. Reger
>               Senior Project Manager
>               Levitz Furniture Corporation
>               Phone:  (561) 994-5114
>               E-mail:  breger@levitz.com <mailto:breger@levitz.com> 
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