Re: System failure and recovery failure more info.

["Al Barsa, Jr." <barsa2@xxxxxxx>]

At 05:09 PM 01/18/2000 -0700, you wrote:

I think that you can make a deal to pay them if it is a user error 
(remember user is a four letter word) to get faster service.

Al


>Al,
>
>I only changed to profile to keep working and totally agree
>that it is simply a band-aid. When I talked to software support,
>they said I must go through fax or ECS because I do not have
>a support line contract.  I sent a fax and waited a day.
>Finally figured out they meant I could order a PTF via fax.
>At this point I have taken your advice and set up a maintenance
>contract and severity 1 problem.
>
>David Morris
>
>
> >>> barsa2@ibm.net 01/18/00 05:41PM >>>
>At 09:58 AM 01/18/2000 -0700, you wrote:
>
>I don't think that changing the QPGMR profile's public authority is a very
>good idea.  My suggestion is that you place a support call to IBM as a sev
>1 problem.
>
>Al
>
>
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Al Barsa, Jr. - Account for Midrange-L
Barsa Consulting, LLC.  
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