Re: SNDPTFORD problem

At 06:11 AM 12/21/1999 -0500, you wrote:
>Mike Lindsay wrote:
>
> > I am trying to do a last minute SNDPTFORD request.
> > Everything seems to connect ok, msg: Sending PTF XXXXXXXXXX, etc.
> > Then bam....
> >
> > Message:        Remote support application failed.
>
>I had this a couple of weeks ago.  I called Supportline (I'm on an
>hourly contract).  Turns out IBM was having problems at their end.  I
>had to make THREE phone calls to make sure that I didn't get charged an
>hour's support for this.  So far no bill.  But it's too soon to say I'm
>out of the woods.
SNDPTFORD was not working for me at all last week.

The requests for group PTFs all failed to be received.

The requests for individual PTF also failed with no reason.

Finally, the helpful folks in L2 ordered them for me on CD.

Al




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Al Barsa, Jr. - Account for Midrange-L
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