Re: ECS doesen't work

If you receive this last message: Remote support application failed. - it
means you are successfully connected to IBM (from network point of view).
What is failing is a process on IBM server, which tries to create a test
request entry in appropriate queue.
Most probably they do not have your system in their database of authorized
systems.
You should call IBM about your service agreement etc.

Best regards
    Alexei Pytel


"Gary Kuznitz" <docfxit@calwest.net> on 12/09/99 01:49:39 AM

Please respond to MIDRANGE-L@midrange.com

To:   MIDRANGE-L@midrange.com
cc:
Subject:  ECS doesen't work




In my quest to get ECS working I now have the 400 talking to the modem.
When running SNDSRVRQS *TEST at the bottom of the screen it says:
"Connecting to Remote System"   Then the modem negociates, connects
and the bottom of the screen says:
"Sending Test Request to *IBMSRV"  I get an error in QSYSOPR message
queue saying:
          Additional Message Information
Message ID . :   CPI5906      Severity .. :  70
Message type . . . . . :     Information
Message . . . . :   Local system sent SNA negative response data to
controller   QESCTL on device *N.

  Cause . . . . . :   The remote system may have sent Systems Network
   Architecture (SNA) data that does not conform to SNA protocols or the
   configuration is not correct.

  Recovery  . . . :   If the controller is a host system, this may not be
an
   error.  If the controller is a host-type controller, the remote system
may
have  more logical units varied on than there are device descriptions
configured  or varied on and attached to the controller at the local
system.   If the controller is an advanced program-to-program
communications (APPC)   controller or host-type controller, verify the
following device description

> The job log showed:

  Job . . :               DSP01                       User . . :
QSECOFR
  +>> sndsrvrqs *test
  Vary on completed for line QESLINE.
  Vary on completed for device QESPAP.
  Vary off completed for device QESPAP.
  Line QESLINE not varied off. Line is active.
  Vary command not processed.
  Cannot connect to IBM service system.
  Device QESPAP already varied off.
  Line QESLINE not varied off. Line is active.
  Error occurred while processing request.

> When I increased the line speed on QESLINE to 19,200 I received this
error:

                    Additional Message Information
Message ID .  :    CPF8C19   Severity . :  40
Message type . . . . . :    Escape
Message . . . . :   Remote support application failed.
 Cause . . . . . :   An error occurred while processing your request. The
 following information will assist your service provider in resolving the
 problem.
  Recovery  . . . :   Contact your service provider and inform them of the
  return code, module name, macro name, and service assigned number
shown in the technical description.

  Technical description . . . . . . . . :   The return code is 2D080000,
module
is ROC3MGR, and macro is PMOPENCALL.  The service assigned number is
33415.

Does anyone have any ideas what might cause this?  I'm running V4R4.  Or
where I can look up the return code?

Thank you all for some great input.

Gary Kuznitz
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