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  • Subject: PC's dropping CLient Access connections
  • From: "Art Tostaine, Jr." <Art@xxxxxxxxxxx>
  • Date: Thu, 9 Dec 1999 08:58:40 -0500
  • Importance: Normal

We have a customer with approximately 5 PC's and 5 printers on an ethernet 
network.  The PC's
constantly lose their connection to the AS/400.  It's not all PC's at once, 
it's one, then the
other, in no particular order or time interval.

After the PC has disconnected, the device shows a status of Vary on Pending, 
but there is still a
job attached to it.  You have to end the users job, then they have to reconnect 
the session.

The printers Vary on Pending, with the writer ended.  You have to vary off and 
vary on the printer
for it to reconnect.

We've checked every setting we know of on the 400, including QINACTITV, 
CHGTELNA.

We were focused on hardware issues with the PC or the network, until yesterday. 
 Another customer
that we upgraded on Saturday to V4R4 has got the same problem.

The networks are TCP/IP, Win95/98, no WinNT server or anything like that.  One 
network is part of a
WAN, where the remote PC's experience the same problem, the other has no WAN.

I downloaded the PTF list, but saw nothing in particular that mentioned lost 
connections.

What's interesting to me is that I had a similar problem with a notebook of 
mine in our own network.
The only difference was that I was able to just reconnect, I didn't have to end 
the job.  When I
uninstalled and scratch reinstalled Win95, the problem went away.

The PC's in question at one location are all the same late model Gateway 
(ordered in June), the
other office is a mix and hodge podge of mostly 2-3 year old PC's.

Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527

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