RE: Software Vendors -- MIDRANGE-L

It's still that way.  We have never had any problems getting PTFs and CUMs
from IBM.  And we never had to pay for them.

Sigrid Bundy


> -----Original Message-----
> From: owner-midrange-l@midrange.com
> [mailto:owner-midrange-l@midrange.com]On Behalf Of Colin Williams
> Sent: Tuesday, November 30, 1999 4:06 AM
> To: 'MIDRANGE-L@midrange.com'
> Subject: RE: Software Vendors
>
>
> I haven't personally ordered a CUM tape in years, but I seem to remember
> that you just needed to log on to IBM via the ECS line, and take the
> option to order the latest CUM tape, and about a week later it would
> appear, no charge, on the correct media too! No problemo!
>
> Has that changed?
>
> >-----Original Message-----
> >From: Jim Langston [mailto:jlangston@conexfreight.com]
> >Sent: Monday, November 29, 1999 11:57 PM
> >To: MIDRANGE-L@midrange.com
> >Subject: Re: Software Vendors
> >
> >
> >I got our last CUM tape without having to pay.  But IBM tried to
> >charge me every inch of the way.
> >
> >I called IBM to ask them how I got a CUM tape, they transferred
> >me to IBM Direct who wanted to charge me something like $85 to
> >order the CUM tape.  I told them I wasn't going to pay $85 for a
> >free CUM tape, I just wanted to know how to order one without
> >having to pay.  They told me they would tell me how, for $85.  I
> >wasn't going to pay so *click*.
> >
> >Next call, I called some other IBM number, and told them the problem,
> >that I just wanted to know how to order a CUM tape, I didn't want
> >to order it through IBM direct, I wanted to order it myself, how do I
> >do it?  They stayed on the line, and connected to... IBM Direct.  Who
> >stated it was going to cost me $85 to find out.  No, the other IBM
> >person said, I just wanted to know how to order it, I didn't want them
> >to order it.  $85.  The second IBMer disconnected with IBM direct
> >and called someone else.
> >
> >After 5 or 6 people she talks to, she finds the IBM Fax number, and
> >gives me the number and what to request for a CUM tape.  So I
> >could get it for free.
> >
> >Now, here's the funny thing.  That was 2 years ago.  I need another
> >CUM tape, and have left and returned to this company since then.  The
> >person who was here in the meantime lost the phone number.
> >
> >Now I have to go through the whole rigmarole with IBM to find the
> >fax # and the order number I need to place to get the CUM tape free.
> >
> >Sure it's free, it just costs you $85 to order it.
> >
> >Regards,
> >
> >Jim Langston
> >
> >Animated40@aol.com wrote:
> >
> >> What do you have to do to get a CUM tape(CD) for your OS from IBM?
> >> I have have been working with IBM systems for 30+ years and
> >have never paid
> >> for a CUM tape.  The last 10+ years we have been leasing
> >from a third party.
> >> Are they paying for the CUM tape?
> >
> >+---
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