RE: Software Vendors -- MIDRANGE-L

I haven't personally ordered a CUM tape in years, but I seem to remember
that you just needed to log on to IBM via the ECS line, and take the
option to order the latest CUM tape, and about a week later it would
appear, no charge, on the correct media too! No problemo!

Has that changed?

>-----Original Message-----
>From: Jim Langston [mailto:jlangston@conexfreight.com]
>Sent: Monday, November 29, 1999 11:57 PM
>To: MIDRANGE-L@midrange.com
>Subject: Re: Software Vendors
>
>
>I got our last CUM tape without having to pay.  But IBM tried to
>charge me every inch of the way.
>
>I called IBM to ask them how I got a CUM tape, they transferred
>me to IBM Direct who wanted to charge me something like $85 to
>order the CUM tape.  I told them I wasn't going to pay $85 for a
>free CUM tape, I just wanted to know how to order one without
>having to pay.  They told me they would tell me how, for $85.  I
>wasn't going to pay so *click*.
>
>Next call, I called some other IBM number, and told them the problem,
>that I just wanted to know how to order a CUM tape, I didn't want
>to order it through IBM direct, I wanted to order it myself, how do I
>do it?  They stayed on the line, and connected to... IBM Direct.  Who
>stated it was going to cost me $85 to find out.  No, the other IBM
>person said, I just wanted to know how to order it, I didn't want them
>to order it.  $85.  The second IBMer disconnected with IBM direct
>and called someone else.
>
>After 5 or 6 people she talks to, she finds the IBM Fax number, and
>gives me the number and what to request for a CUM tape.  So I
>could get it for free.
>
>Now, here's the funny thing.  That was 2 years ago.  I need another
>CUM tape, and have left and returned to this company since then.  The
>person who was here in the meantime lost the phone number.
>
>Now I have to go through the whole rigmarole with IBM to find the
>fax # and the order number I need to place to get the CUM tape free.
>
>Sure it's free, it just costs you $85 to order it.
>
>Regards,
>
>Jim Langston
>
>Animated40@aol.com wrote:
>
>> What do you have to do to get a CUM tape(CD) for your OS from IBM?
>> I have have been working with IBM systems for 30+ years and 
>have never paid
>> for a CUM tape.  The last 10+ years we have been leasing 
>from a third party.
>> Are they paying for the CUM tape?
>
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