• Subject: Re: Software Vendors
  • From: Randy Mangham <randym69@xxxxxxxxxxx>
  • Date: Mon, 29 Nov 1999 11:30:40 -0800
  • Organization: Pacific Crest Consulting

Debbie,

Unfortunately, some vendors (a lot actually in my experience) act this way
because they feel they have the upper hand once you've spent time and money
installing their product. Most vendors usually give a 30, 60 or 90 day 
"warranty"
after which you have to sign up for the maintenance contract to receiver further
fixes (including those for any bugs that might have been reported to the vendor
by somebody else during YOUR warranty period but which you didn't find). You're
just kind of stuck unless you want to try being a "difficult" customer (I
specialized in that as an IS manager <g>) and even that doesn't always get you
anything.

Randy Mangham
Pacific Crest Consulting
San Diego, CA

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