• Subject: Re: Software Vendors
  • From: Chuck Lewis <clewis@xxxxxxxxxx>
  • Date: Mon, 29 Nov 1999 13:20:57 +0000

Debbie,

I'd like to know who this vendor(s) is too, because we are seeing similar
garbage...

TIA !

Chuck

Don wrote:

> Debbie,
>
> Sounds like good reason to not use that vendor to me...
>
> Also, I'ld like a pvt email as to who this vendor is and what package
> you're testing..:)   Let me guess, they're a business partner?? :)
>
> Don in DC
>
> On Mon, 29 Nov 1999, Debbie Panco wrote:
>
> > I have a question that has been plaguing me.  Say you have a software vendor
> > who sells
> > you a package and you have so many days to test the software that you
> > received.  During
> > your test period you find some problems, bring it to the vendor's attention
> > and they
> > get you the fixes.  Now, say that the test period has expired and during
> > some further
> > testing, you come across some other problem that was obviously resident in
> > the original
> > code. You bring it to your attention, but they now tell you that if you want
> > the problem
> > fixed, you will have to pay them to fix it because time spent now comes
> > under consulting
> > fees which are billable to you.  Now, this may be the way it is per the
> > contract and it
> > may be all legal and such.  But, from an ethical point of view, I have a
> > problem with this.
> > My thought is that regardless of how much time goes by, a vendor should be
> > financially
> > responsible for correcting programming or other technical problems that are
> > found within
> > their product.  I feel that their position should be: "Thanks, for finding
> > that error for us
> > and we will get right on coming up with a fix for it.".  But the attitudes
> > that we have
> > come across seem to be, "Well, you bought it as is and if you want it fixed
> > you will have to
> > pay us our current consulting fees to fix it.".  Is it just me or does
> > anyone else see
> > anything wrong with this logic?  Am I outdated in my thinking?
> >
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