Re: Software Vendors

[Don <dr2@xxxxxxxxxxxx>]

Debbie,

Sounds like good reason to not use that vendor to me...

Also, I'ld like a pvt email as to who this vendor is and what package
you're testing..:)   Let me guess, they're a business partner?? :)

Don in DC

On Mon, 29 Nov 1999, Debbie Panco wrote:

> I have a question that has been plaguing me.  Say you have a software vendor
> who sells
> you a package and you have so many days to test the software that you
> received.  During
> your test period you find some problems, bring it to the vendor's attention
> and they
> get you the fixes.  Now, say that the test period has expired and during
> some further
> testing, you come across some other problem that was obviously resident in
> the original
> code. You bring it to your attention, but they now tell you that if you want
> the problem
> fixed, you will have to pay them to fix it because time spent now comes
> under consulting
> fees which are billable to you.  Now, this may be the way it is per the
> contract and it
> may be all legal and such.  But, from an ethical point of view, I have a
> problem with this.
> My thought is that regardless of how much time goes by, a vendor should be
> financially
> responsible for correcting programming or other technical problems that are
> found within
> their product.  I feel that their position should be: "Thanks, for finding
> that error for us
> and we will get right on coming up with a fix for it.".  But the attitudes
> that we have
> come across seem to be, "Well, you bought it as is and if you want it fixed
> you will have to
> pay us our current consulting fees to fix it.".  Is it just me or does
> anyone else see
> anything wrong with this logic?  Am I outdated in my thinking?
> 
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