RE: Who's going to call Hesheys?

[Danny.Jahr@xxxxxxxxxx]

I work with installs of our software and I have found that most problem issues
are related to software set up and data loading.  Set up involves end users and
install consultants getting all the screen entry fields in place correctly.
Data loading involves legacy data being formatted and loaded into the files
correctly and then run with the correct set up in place.

Problems can arise from many factors such as:  sales says something like "The
AS/400 runs itself, you don't need IS people!"; the consultants are put on a job
with little or no training on a product or sometimes the platform; failure of
users to get behind an implementation; and I also believe that some people don't
read the manual.

Of course, some software and some software support is simply better.

Dan Jahr
AS/400 Support Analyst
Lawson Software


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