Wynn, et al, I've seen this type of situation in installations only a fraction of the scale that Hershey attempted. IMHO, a fish starts to rot from the head. So my grandmother taught me. Under these circumstances, the hardware folks, would, of course, ask: "Is it a hardware problem? No. Our hardware works." (as designed) ... All twenty of them! The software folks, would, of course, ask: "Is it a software problem? No. Our software works." (as designed) ... All twenty of them! Therefore it -must- be a people problem. OK, what is the people problem? Are they in over their heads? You've got a 500 piece jig saw puzzle and although you look at the cover of the box and see the big picture noone, or better yet everyone, involved ever bothered to put the pieces in place. I mean, after all, they -saw- the solution, putting it all together is work! That nasty ol' four letter word. <g> I've never really subscribed to that view. IMO, I believe that most professionals are conscience, dedicated, problem solvers. At least in the technical arena. The common denominator has been that there is the lack of a single, high authority, person who "owned" the project. Sadly to say, all too often, a goal is stated then responsibility (without authority) is handed over to a steering committee. It doesn't take long before anarchy sets in and "cover your butt" management becomes the daily driving force. Noone is trying to reach the intended goal. The captain jumped ship! The crew is left to sink or swim. Or more likely, swim poorly. I doubt that any one of us will ever learn the bottom line about what happened at Hershey, but I'm willing to bet that lack of leadership has a significant role. Forget about identifying or pointing fingers at the hardware/software providers, they aren't the -real- issue. Rookie players don't even get in the door. Especially in a company of this caliber. But the blaming does have a way of filtering down until a scape goat is found. Got to cover that butt! Regards, James (I won't even get into the Harvard Business Review "Fear of Success" series) Kilgore Wynn Osborne wrote: > > I am absolutely amazed that after 50+ years of computing, how nasty and > failure-prone these big software projects are. > +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: firstname.lastname@example.org +---
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