• Subject: Re: PTF Problem
  • From: Jim Langston <jlangston@xxxxxxxxxxxxxxxx>
  • Date: Tue, 07 Sep 1999 08:12:34 -0700
  • Organization: Conex Global Logistics Services, Inc.

As I understand it, you can call IBM Direct and order the PTF.  The
last time I went to do this to order a CUM tape they wanted to charge
me $75.00 to order it, then the cost of the PTF.

Understand, $75.00 was just to talk to them on the phone to order it.

There is a way you can do it by fax where you don't' have to pay the
$75.00, but I don't have the fax #, sorry.  Maybe 1-800-IBM-4-YOU
will give you the number, if they don't charge you $150 to talk to them.

The really sad part is, the anti-trust lawsuit placed against IBM years and
years ago is about it run out, that is, parts of it already have become null
and void, and in something like 2003 all the rest of it will.

Until someone sues them again.

Regards,

Jim Langston

Larry Bolhuis wrote:

> Welcome to our side of the world Mr. Paris.  You correct in your
> assumption that MF PTFs are different.  As the microcode is considered
> part of the machine you must get PTFs for it from your hardware
> maintenance provider.  At least in the past IBM would still send them
> on tape even if you were not a maintenance customer but not via ECS.
> Bad news for you is that tape is a bit slower!
>
>  - Larry
>
> Jon.Paris@halinfo.it wrote:
> >
> > As most of you know I'm fairly new to being an IBM customer, so forgive me 
>if
> > the answer seems obvious to you.
> >
> > I was planning to install Domino this weekend, but on checking the install 
>notes
> > found that I needed to install PTF 5769-999 MF22741 first  So I sent in a
> > request over my ECS link as normal.  It was rejected because I don't have a
> > service contract.  This is correct, we're in the middle of a "small 
>discussion"
> > with IBM on the topic.  However it has not previously prevented me from
> > obtaining PTFs (in fact I got an ADTS one last week).
> >
> > So, what am I missing here?  Are microcode PTFs different?  How do I go 
>about
> > getting this PTF ?  I have a legitimate copy of Domino, but can't load it
> > without the PTF.
> >
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> --
> Larry Bolhuis         | What do You want to Reload today?
> Arbor Solutions, Inc  |
> (616) 451-2500        |
> (616) 451-2571 -fax   | Two rules to success in life:
> lbolhui@ibm.net       | 1. Never tell people everything you know.
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