Re: EMC Drives

> There is also something to be said from buying an integrated solution from
> one vendor (IBM).  When it breaks, you point at the IBM CE and say "fix
> it".  There's no figure pointing.

  Case in point: In a recent RISC to RISC upgrade we lost an entire
drawer of EMC stuff. (Continual subsystem restarts)  EMC maintenance
said 'it's the 6501, call IBM', IBM said 'whaddaya nuts? It's the
drives!'  EMC then said, 'Oops, sorry, those drives need microcode
update to run on RISC.' (Been on a 500 since '97) 'Sorry guys been on
RISC for well over a year.' EMC: '500 isn't really RISC, ya still
gotta upgrade them.  We'll send parts' (Via Courier, that they wanted
US to put in!)  Turns out they sent the wrong parts.

  Customer ordered 6 more 6807's.  End of story.

 - Larry


-- 
Larry Bolhuis         | What do you want to reload today?
Arbor Solutions, Inc  | 
(616) 451-2500        | Two rules to success in life:
lbolhui@ibm.net       | 1. Never tell people everything you know.
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