Changing printers attached to a 3477

The client changed out his old PC with a dot matrix printer for a new PC with 
an HP 1100 laser printer.  Their setup is to have the PC and printer on one 
desk, and the 3477 terminal on the desk behind them.  Both the PC and the 3477 
have their printer cables attached to an electronic A/B switch.  The PC prints 
just fine but the 3477 doesn't. 

This isn't what I do, but they have no one to turn to since their main person 
left a year ago for another job, so they've asked me.  

My question is, where is a reasonable place for them to look for support on 
this?  Please don't suggest IBM services.  The client called IBM earlier on 
another issue and the amount on the invoice is chief among their current 
legends.

tia

-- 
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boothm@ibm.net
Booth Martin
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