Subject: IBM Does Listen

["Steve Glanstein" <mic@xxxxxxxxx>]

Hi all:

This problem was pointed out to IBM last April during Soundoff in COMMON.
Their add was in USA TODAY recently with no phone number. This time it
appears that their technical people seem to get these messages faster than
some of their marketing people.

Steve Glanstein
mic@aloha.com


>Date: Tue, 11 Aug 1998 00:39:09 -0700
>From: Bob Larkin <blarkin@wt.net>
>Subject: IBM Does Listen!
>It bugged me that their was no phone number in the new AS/400 ads I have
>seen. Bugged me enough to go to IBMs main web site, and look up Lou
>Gerstner. Sent him a short, to the point note (he's a busy guy). Lou,
>(or maybe his auto-responder) forwarded the note to Tom Jarosh, who
>responded to me. They are aware of the missing phone numbers, and a
>direct contact number will appear when the ads restart in a few weeks.
>This all happened in less than 5 hours, from email send to receipt of
>Tom's reply. I think that is fantastic service.

>Now, if we could just get the direct contact number to roll-over to one
>of the midrange-l members, we could probably sell a bunch of 400s.
>Tom, if you are listening, Thanks.
>Bob Larkin
>blarkin@wt.com

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