Re: What do you do if a scheduled day is cancelled?

[Larry Bolhuis <lbolhui@xxxxxxx>]

As a consultant this is an occasional problem.  My general rule is
that the customer get's charged if Both of the following are true: 1) I
had to reschedule someone else to get there and 2) the customer has a
'weak' reason for canceling. Weak reasons are things like "I'm too
busy", "Something came Up", "I just am not ready for you" and the like,
Stronger reasons are along the lines of "All the magic smoke leaked out
of the system (System Crash)" or "The needed equipment is here but does
not function".  Using "The stuff didn't arrive" is no good.  That's
passing the buck and they scheduled you based on that vendors promise of
delivery.

  Generally of course you don't want to irritate the customer. Mostly I
reason that a happy customer is a repeat customer so no charge is the
default.  Of course if the customer is one you don't want real bad
anyway, then.....  And then there's the availability of a tee time....

  Larry Bolhuis
  Arbor Solutions, Inc
  lbolhui@ibm.net



boothm@ibm.net wrote:
> 
> What do you do if a client cancels time that he's asked you to schedule?
> 
> I don't want to be a bad guy, but on the other hand I did have to
> reschedule things to accomodate his request, and now his last minute
> postponement leaves me with a day open.
> 
> --
> -----------------------------------------------------------
> boothm@ibm.net
> Booth Martin
> -----------------------------------------------------------
> 
> +---
> | This is the Midrange System Mailing List!
> | To submit a new message, send your mail to MIDRANGE-L@midrange.com.
> | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
> | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
> | Questions should be directed to the list owner/operator: david@midrange.com
> +---
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---