Re: SLIP Connection and KFLEX modems - was a modem bug !

Lou:

Your suggestion was an excellent one, and actually the one I used.  The problem
continued to occur on a PC, but now that it was occurring on a computer the ISP
understood they were willing to consider the possibility that the problem was on
their side.  It turned out the level of firmware they were on for their modem 
DID
NOT support SL/IP!  One quick download later they and I were back in business.  
Two
whole work days wasted because they wouldn't beleive the problem was not my 
strange
computer, the little known IBM AS/400.  One tech support person was convinced I 
just
needed to "reboot my computer".  I still get a chuckle from that one.

Thanks to all your for your suggestions and help.


--
Alan Novick
Pressman Toy Corporation
New Brunswick, NJ



System Support Products, Inc. wrote:

> Alan,
>
>    Whenever I'm having this type of problem, I take the modem to a PC and
> use a comm or winsock program (like Trumpet) to call the ISP.  You can see
> if you are connecting, and what kind of messages go back and forth.  If
> everything looks right, it's usually something in the AS/400 line
> description or the modem init string.  Just a thought.
>
>    You need to specify *DYNAMIC for the local interface address if you get a
> different IP address from your POP each time you connect, which is normally
> the case with a dial-up connection.  You need to specify *DYNAMIC for the
> remote address if the POP's IP address is different each time you call,
> which is also usual for the larger ISPs.
>
>   I think I can help you figure out a connection script if you can post a
> transcript of your login session.  I have run into one problem I can't
> solve, however; Erol's POPs don't return their IP address during login.
>
>    - Lou Forlini
>      Software Engineer
>      System Support Products, Inc.
>
> At 01:46 PM 7/16/98 -0400, you wrote:
> >Carl:
> >
> >Thanks so much for your reply.  The frustrating part of this problem is not
> even
> >knowing the right questions to ask.  I initially did not change my modem, 
>which
> >was the 33.6 multitech that comes for the ECS line.  I went out and bought
> a V.90
> >Hayes modem, but that didn't solve the problem.  I don't think it is a modem
> >problem either because I am connecting, but the IBM Support Line people
> think it
> >is a modem issue.  They don't say why they think it is a modem issue, and I 
>am
> >struggling not to say anything nasty.  I am using a connection script.  The 
>ISP
> >indicated they went from a single com server to a pool, which makes me
> wonder if
> >I should change the dial profile to *Dynamic.  This requires a new connection
> >script, which I cannot figure out, and once again the support line says
> requires
> >a consult line contract.
>



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