The company for which I work has its 3 'goals' stated:  1) Make the
numbers.  2) Make quality part of everything we do....

We have to keep the stockholders happy (and we have).  But, as Dean has
expounded so well, don't promise what you don't already have.  *sigh*

Ford used to say, "Quality is job 1."

If quality is number one, profit, customers, and success will follow.
[Let's ignore the Betamax and Apple Macintosh as abberations to this rule].


--Paul E Musselman
PaulMmn@ix.netcom.com


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