RE: AT&T Problems yesterday - update/what happened !!!!

This is from the Internet Week e-mail I got this morning:


Armstrong Discusses AT&T's Network Outage 

Almost 24 hours after AT&T executives first heard of 
growing outages in its frame relay network, service to 
customers was still not fully restored, and the company still 
didn't know the root cause of the problem.

In a press conference yesterday, AT&T CEO Michael 
Armstrong said he believed a software-generated problem 
started in two Cisco Systems' StrataCom BPX frame relay 
switches and propagated itself in about 145 nodes across its 
frame relay network. 

AT&T said it would not charge any of its frame relay services 
customers for service until it could guarantee the problem was 
fixed. Armstrong also said AT&T would be working with 
customers in the future to help them get backup plans in place.

The outage will no doubt cost AT&T big bucks. In January, 
the company introduced frame relay service level agreements 
(SLAs) that guarantee 99.99 percent network availability in 
January. As part of the agreements, AT&T promises to restore 
permanent virtual circuits within four hours or it will provide 
customers the affected ports and PVCs free for a month.

AT&T yesterday morning delivered letters from Armstrong 
to the CEOs of its customers. "We basically let our customers 
down, and I apologized to each of them," he said. "I also 
committed to apply every resource we can to identify, isolate 
and fix this problem." By Kate Gerwig

http://www.internetwk.com/news/news0414-6.htm


David Boring
Systems Engineer
MCI Systemhouse
Direct: (562) 809-5460
E-mail: dboring@shl.com
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