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We FINALLY came back up across the board around noon today. Here is what I found: >From Mercury Center (a daily e-mail) Hi Folks, This on the San Jose Mercury News alert this morning: Posted at 8:02 a.m. PDT Tuesday, April 14, 1998 AT&T data network hit by `serious interruptions' NEW YORK (AP) -- Service was interrupted on an AT&T Corp. high-speed data network that serves business customers. The problems began around 3 p.m. Monday with AT&T's frame relay network, a specialized system used throughout the country by businesses that need to do large numbers of transactions. Other AT&T services -- long distance, wireless and Internet -- were not affected, the company said. By midnight, the company had restored service to half its network, and the company expected service to be fully restored to all customers by 5 p.m. EDT today, AT&T spokesman Jim Byrnes said this morning. The outage was caused by a problem with the interaction between two switches within the company's data network, Byrnes said. The company declined to say how many customers were affected. About 6,000 companies have frame relay networks, and AT&T has about 40 percent of the market, USA Today reported. AT&T spokeswoman Ruthlyn Newell said many of the company's corporate clients had backup systems that limited the impact of disruptions. But she would not comment on the possible effects of the problem. And from of ALL places, AT&T's web site ! FOR RELEASE TUESDAY, APRIL 14, 1998 First one: AT&T Chairman holds audio news briefing on frame relay network problem BASKING RIDGE, N.J. - AT&T Chairman and CEO C. Michael Armstrong will host an audio news briefing for reporters today at 12 noon EDT to discuss the company's frame relay network outage and service restoration efforts. Interested reporters based in the U.S. and Canada should call 1-800-611-1147. Reporters outside the U.S. and Canada should dial 612-332-0636. There will be a replay of the briefing available starting at 3 p.m. EDT. Reporters in the U.S. and Canada should call 1-800-475-6701, Access Code 387754; reporters outside the U.S. and Canada should call 320-365-3844 and Access Code 387754. For more information, reporters may contact: Adele Ambrose - AT&T 908-221-6900 888-602-5420 (pager) aambrose@att.com =============================================================================================== Second one: FOR RELEASE TUESDAY, APRIL 14, 1998 AT&T restores frame relay data service for business customers BASKING RIDGE, N.J. - AT&T engineers worked through the night and have restored partial service to some of the business customers affected by an outage that began late Monday afternoon on the company's frame relay network. The company said it has isolated the source of the outage to a problem in the interaction between two frame relay switches that affected the rest of the network. AT&T said it is focusing all of its resources on restoring full service to every customer as soon as possible. The company noted that the problem has not affected AT&T's other networks, for long-distance, wireless, and other data services, which continue to operate normally. In a letter to customers, AT&T Chairman C. Michael Armstrong said, "I want to apologize for the outages you are experiencing in our frame relay service. Network reliability is one of our highest priorities and this situation is clearly unacceptable to you and to us. You can be sure that we will work around the clock until every customers is up and running and we have identified and fixed the specific root cause of the problem." Frame relay is a high-speed packet data networking technology used by businesses that need to exchange large amounts of computer information in short and frequent bursts. For more information, reporters may contact: Adele Ambrose - AT&T 908-221-6900 888-602-5420 (pager) aambrose@att.com Jim Byrnes - AT&T 908-221-7876 888-602-5308 (pager) jbyrnes@att.com Chuck +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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