Re: CODE/400 - TCP

[Chris Rehm <Mr.AS400@xxxxxxx>]

** Reply to note from Dave Mahadevan <mahadevan@fuse.net> Tue, 24 Mar 1998 
13:11:07 -0500


> WRKLICINF shows the products as licensed. 
>  
> The STRCODE does not have the communication type parameter available even if 
>using F9 to 
> display all parms. 
>  
> I just dont want to use NS/Router.  This thing is forcing my hands.... 
>  
> CODE/400 oops ADTSCS  is turning out to be poorly marketed, supported, and 
>dispatched.  The 
> six installation tapes had wrong labels on the outside.  The publications did 
>not ship saying 
> they already sent it to me a while back... after complaining... it just 
>arrived by Airborne 
> .... support  for the product you say... IBM says no support line no support 
>not even for 
> brand new off the box software  ...did somebody say MS ... geez...wish  IBM 
>gets their act 
> together before Redmond eats them for breakfast ... 
>

Sorry you had so much trouble with the tapes, I usually just install off the CD,
it's a lot faster than installing down from shared folders. 

I forwarded your message to my office and will try and duplicate your problem,
but I actually (shock!) prefer using and 802.2 connection over TCP/IP. I find it
a lot more reliable and I like to know my session names up front (since Win95
crashes a lot I need to be able to reconnect! ;-))

I wish you luck. I am sorry to hear that there isn't any support for the product
over the phone. There is great support on the list, but that can't make up for
lack of phone support. 

There needs to be install support at the very least. After all, if you don't get
the customer started with the product, it is tough to achieve any reasonable
satisfaction level. 
  
> Dave Mahadevan.. mailto:mahadevan@fuse.net



Chris Rehm
Mr.AS400@ibm.net

How often can you afford to be unexpectedly out of business?
Get an AS/400.
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