Re: How to change a MAPICS affiliate?

[Thomas Hauber <thauber@xxxxxxxxxxxx>]

Don't bother calling INFOR directly.  They are terrible.  Very slow.

The last couple of times I called them they had trouble finding our  
customer account in their system, even though we had been a Mapics  
customer for over 10 years.

On Jan 8, 2008, at 5:55 AM, Liz Burch wrote:

> Or you could contact INFOR directly.
>
> Liz Burch
> ERP Technical Lead
> Phone 920-453-4323
> Cell 920-698-0439
> Fax 920-458-1733
> email eburch@xxxxxxxxxxxx
>
> P Please consider the environment before printing this e-mail
>
> -----Original Message-----
> From: mapics-l-bounces@xxxxxxxxxxxx
> [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of
> DaleGindlesperger@xxxxxxxxxxx
> Sent: Tuesday, January 08, 2008 8:00 AM
> To: MAPICS ERP System Discussion
> Subject: Re: [MAPICS-L] How to change a MAPICS affiliate?
>
> Bryan,
>
> I would contact the affiliate you want to change to, and have them run
> with
> the ball.   They should know how to handle it, and they will be  
> involved
> quickly anyway.
>
> Dale Gindlesperger
> IT Manager/Special Projects Leader
> Fleetwood Folding Trailers, Inc.
> 258 Beacon Street
> Somerset, PA  15501
>
>
>
>
>
>
>              "Burns, Bryan"
>
>              <Bryan_Burns@Echo
>
>              -usa.com>
> To
>              Sent by:                  <MAPICS-L@xxxxxxxxxxxx>
>
>              mapics-l-bounces@
> cc
>              midrange.com
>
>
> Subject
>                                        [MAPICS-L] How to change a  
> MAPICS
>
>              01/08/2008 08:48          affiliate?
>
>              AM
>
>
>
>
>
>              Please respond to
>
>              MAPICS ERP System
>
>                 Discussion
>
>              <mapics-l@midrang
>
>                   e.com>
>
>
>
>
>
>
>
>
>
> We need to consider changing our MAPICS affiliate to another one.  
> How is
> this done?  I can't get answers from ours in a timely manner.  Takes
> weeks
> of repeated call and emails for a response sometimes.  To top it off,
> our
> affiliate is also our IBM business partner.  Has anyone done this
> before?
> Our current affiliate is local, but does that even matter nowadays?
>
> Thanks in advance for any input.
>
> Bryan Burns
> iSeries Specialist
> M.I.S. Department
> ECHO Outdoor Power Equipment
> www.echo-usa.com
> IBM Certified - iSeries System Command Operations
>
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