RE: CUSTOMER COMPLAINTS / RETURNED GOODS

  Hi Candy,

  Rusty Stuart from American Presence here (FAX/400).  You may wish to

  1 - Automate existing processes (similiar to your situation)

  2 - Enabling them to be consistent processes across the enterprise

  3 - Optimize those processes

  4 - Make processes more effecient

  5 - Align processes across different business units in the organization

  6 - Offer agility to processes to change quickly to environment factors

  7 - Assist in compliance regulations (Sarbanes-Oaxley)

  Presence is not tied in to any one application or platform.  It sits
  indepently outside the different data sources and thus can also be used to
  integrate data from diffent sources.

  Presence is also a Certified Product with MAPICS/Infor.

  Please contact me offline if you wish to learn more.

  Regards,

  Rusty Stuart
  American Presence, Inc.
  800-429-8983

  >From: Candy.Hein@xxxxxxxxxxxx
  >Reply-To: MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
  >To: mapics-l@xxxxxxxxxxxx
  >Subject: CUSTOMER COMPLAINTS / RETURNED GOODS
  >Date: Tue, 2 Aug 2005 07:48:22 -0700
  >
  >Good morning.
  >
  >We have a home-grown complaint / returned goods program that is used in
  >conjunction with MAPICS and was written over 10 years.  Management feels
  the
  >system and process needs to change.   Part of our process review we are
  >trying to determine what others are using in conjunction with MAPICS to
  >handle complaints and returned goods authorization.
  >
  >Thank you,
  >Candy Hein
  >Systems Analyst
  >Intermec Technologies
  >
  >
  >
  >
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