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  1.  Home
  2. MAPICS-L
  3. August 2005

CUSTOMER COMPLAINTS / RETURNED GOODS

Good morning.

We have a home-grown complaint / returned goods program that is used in
conjunction with MAPICS and was written over 10 years.  Management feels the
system and process needs to change.   Part of our process review we are
trying to determine what others are using in conjunction with MAPICS to
handle complaints and returned goods authorization.

Thank you,
Candy Hein
Systems Analyst
Intermec Technologies

 
 

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