Re: Customer Order Fill Rate / On Time Reporting

[Gernot Langle <glangle@xxxxxxxxx>]

Michael,

as Bonnie mentioned, my company sells a MAPICS add-on system called 
On-Time Performance Improvement System (OTIS). OTIS  is designed to 
measure the company's performance from its customers' perspective. Its 
primary objective is to determine 1) the company's ability to meet 
customers needs and 2) the company's ability to meet its promises to 
customers. Sales performance is directly related to manufacturing's 
ability to produce to a schedule. Therefore, OTIS also tracks 
manufacturing performance by 1) comparing actual completion date to due 
date of manufacturing order (MO) and 2) tracking actual manufacturing 
cycle time.

OTIS includes the following measures:
Service level - Ability to ship based upon customer request date
Delivery performance - Ability to ship based upon promise date
Manufacturing performance - Ability to complete manufacturing orders on 
due date
Manufacturing cycle time - Actual time (in working days) to complete a MO.

Overall sales performance based upon service level and delivery 
performance may be determined by
assigning a weight to each measure. These sales measures may be based 
upon ship date from your dock or estimated arrival date at your 
customer's dock.

You can find more information on our web site (www.parassolutions.com) 
or I can mail you some literature.

Michael.Huber@xxxxxxxxxxxxxxxxx wrote:

> Does any one do any of this type of reporting? I am trying to determine a 
> good method of doing such, but I keep hitting road blocks.
>
> I guess I am looking for examples or suggestions on how others might 
> report these numbers.
>
>
> -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> Michael K. Huber
> Applications Development & AS/400 Operations
> Pentair/Plymouth Products, Inc
> 502 Indiana Ave - Sheboygan, WI 53081
> Phone: (920) 451-9417      FAX: (920) 803-3541     Cellular: (920) 
> 698-0013 Mobile Messaging: 9206980013@xxxxxxxxxxxxxx
> -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> Confidentiality Note:   This e-mail message and any attachments to it are 
> intended only for the named recipients and may contain confidential 
> information.  If you are not one of the intended recipients, please do not 
> duplicate or forward this e-mail message and immediately delete it from 
> your computer.
> _______________________________________________
> This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
> To post a message email: MAPICS-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/mapics-l
> or email: MAPICS-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/mapics-l.
>
>
>  

--
Gernot Langle
PARAS Solutions, Inc.
http://www.parassolutions.com
mailto:glangle@xxxxxxxxxxxxxxxxxx