Re: Customer Order Fill Rate / On Time Reporting

[LDegnon@xxxxxxxxx]

Hello Bonnie,

I was intrigued by your response, and went to www.parasolutions.com, but
did not see anything like you described.  Wrong URL?

Thanks,

To Michael, I wrote a IWP report that tracks vendor performance in much the
same way you describe, If you are interested in looking at it, just let me
know.  It should be very easy to apply the same logic to a sales order
report.



Lloyd H. Degnon
I.S. Manager
AmPro Computers, Inc.
5215 Hellyer Ave.
Building #110
San Jose, CA 95138
(408) 360-4365
ldegnon@xxxxxxxxx
www.AmPro.com





                                                                           
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                                       Re: Customer Order Fill Rate / On   
                                       Time Reporting                      
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We do a monthly measurement using information from the ship history files
(MBDHREP/MBDDREP).
We compare the quantity released Vs quantity shipped, latest promise date
adjusted for
shipping lead time to determine on time, or number of days early or late,
etc.

We are working on the 'service level' computation to bring in some
information from our
custom quality control system.

Our biggest problem is the way some of our customer service reps handle the
release from
blanket orders.  Or gettting them to adjust the latest promise if requested
by customer to do so.

Paras Solutions (www.parasolutions.com) has an On-Time Performance
Improvement System (OTIS).
We don't use that package but we are happy with their Supplier Performance
Evaluation  System.

Bonnie Lokenvitz
Engineered Polymers


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